GENERAL TERMS AND CONDITIONS FOR ACCOMMODATION AT CHÂTEAU JOSEFŮV DŮL

INTRODUCTORY PROVISIONS

1. These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the provision of accommodation at Château Josefův Důl, Josefův Důl No. 310, 468 44 Josefův Důl (hereinafter referred to as the “Accommodation Facility”).

2. The accommodation provider is the company Nomce, s.r.o., ID No. (IČO): 03670171, with its registered office at Jankovcova 1037/49, 170 00 Prague, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 12293 (hereinafter referred to as the “Provider”).

3. The client is a natural or legal person who enters into an accommodation contract with the Provider (hereinafter referred to as the “Contract”). A guest is a natural person who uses the accommodation based on the Contract; the Client may simultaneously be a Guest. Another person means, in particular, a visitor or external contractor whom the Client or Guest permits to enter the Accommodation Facility or its outdoor areas. The Manager means a person authorized by the Provider to handle operational tasks associated with the stay.

4. The GTC form an integral part of the Contract. Individually agreed terms set forth in the Order confirmation or otherwise agreed in writing between the Provider and the Client shall take precedence over the GTC in the event of a conflict.

5. The specific terms of the stay, in particular the dates, number of Guests, price, and any additional services expressly provided by the Provider, are specified in the Order confirmation or otherwise agreed between the Provider and the Client.

6. Legal relations between the Provider and the Client are governed by the Contract, these GTC, and the legal order of the Czech Republic. If the Client is a consumer, their rights that cannot be contractually excluded or limited remain unaffected.

7. The current version of the GTC is published at www.chateaujosefuvdul.cz. Contact email of the Provider: jelinkova@nomce.cz.

Art. 1 ORDER AND CONCLUSION OF THE CONTRACT

1. The Client orders a stay by electronic mail, through a booking platform with which the Provider cooperates, or by another method made available by the Provider (hereinafter referred to as the “Order”).

2. The Accommodation Facility is provided as a whole; individual rooms cannot be ordered separately. The minimum length of stay is 2 nights and the maximum length of stay is 90 nights, unless agreed otherwise between the Provider and the Client.

3. The Order must contain the details necessary for the conclusion and performance of the Contract, in particular the identification and contact details of the Client, requested stay dates, and number of Guests. If the Client is a legal person, it shall also state its commercial name, registered office, ID No. (IČO), Tax ID No. (DIČ) if applicable, and the person acting on behalf of the Client.

4. The Client is obliged to provide true, accurate, and complete data. The Provider is entitled to request the completion of the Order and, to the extent provided by legal regulations, the identification details of Guests and verify their identity upon arrival.

5. If the Order does not contain the details necessary for its confirmation and the Client fails to complete them even upon request within a reasonable time limit, the Provider is not obliged to accept the Order.

6. By sending the Order, the Client confirms that they have had the opportunity to familiarize themselves with these GTC in advance and agree that, upon conclusion of the Contract, these GTC shall become an integral part thereof.

7. Sending the Order does not in itself create a right to accommodation. The Contract is concluded at the moment when the Provider confirms the Order to the Client’s email address or via the booking platform. The confirmation determines, in particular, the stay dates, price, and other individual terms.

8. If the Order is placed through a booking platform, the procedure for concluding the Contract may also be governed by the rules of the respective platform; the Contract is concluded at the moment notified to the Client as booking confirmation.

9. The Client is obliged to check the details in the Order confirmation without undue delay and report any discrepancies to the Provider.

Art. 2 ACCOMMODATION CONDITIONS AND RULES OF STAY

2.1 Basic Rules

1. The Client is obliged to use the Accommodation Facility properly, carefully, in accordance with the Contract and the GTC, and solely for the agreed purpose. They shall also ensure compliance with these rules by Guests and Other Persons.

2. The Client, Guests, and Other Persons are obliged to respect reasonable instructions of the Provider or Manager regarding operations, property protection, safety, fire prevention, public order, and the rectification of defective or hazardous conditions.

3. Without the prior consent of the Provider, the Accommodation Facility may not be used for any purpose other than that agreed upon, in particular for public or commercial events.

2.2 Arrival, Departure, and Handover

1. Unless agreed otherwise, the Accommodation Facility may be taken over on the day of arrival from 3:00 PM to 6:00 PM. A later arrival must be agreed in advance by the Client with the Provider or Manager.
2. On the last day of the stay, the Client is obliged to vacate the Accommodation Facility no later than 10:00 AM, unless agreed otherwise, and hand it over in a condition corresponding to ordinary use.
3. Upon termination of the stay, the Client is obliged to return all keys and other access instruments received. For each lost or unreturned key, the Client shall pay the Provider a lump-sum compensation of costs in the amount of CZK 5,000; this includes, in particular, costs for a replacement key and potential replacement or modification of lock/security mechanisms.
4. If the Client fails to vacate the Accommodation Facility on time, they shall compensate the Provider for verifiable and reasonably incurred costs and other harm arising in causal connection with late handover.

2.3 Guests, Visitors, and External Contractors

1. Only Guests in the number agreed in the Contract are authorized to stay overnight. Without the prior consent of the Provider, overnight stays by other persons, letting the Accommodation Facility or a part thereof to a third party, or subletting/re-renting it are strictly prohibited.
2. The Client is responsible for ensuring that visitors and Other Persons whom they permit to enter comply with these GTC and instructions of the Provider or Manager.
3. The Client may arrange services of third parties at their own expense, in particular catering, musical, photography, or decoration services. The Provider is not a party to the contractual relationship between the Client and such contractor and is not responsible for their services. The Client shall ensure that external contractors comply in particular with rules on property protection, safety, fire prevention, noise control, and night quiet hours.

2.4 Protection of the Accommodation Facility

1. The Client and Guests are obliged to treat the Accommodation Facility, its equipment, technical installations, outdoor areas, and greenery with care and in a manner appropriate to their intended purpose.
2. Without the prior consent of the Provider, it is prohibited to alter building structures or technical equipment, attach objects in a manner that may cause damage, or remove equipment outside designated areas.
3. The Client is obliged to immediately report any damage, fault, breakdown, or other extraordinary event to the Provider or Manager and, according to their possibilities, take reasonable measures to prevent or minimize damage.

2.5 Public Order, Neighborly Relations, and Night Quiet Hours

1. The Client, Guests, and Other Persons are obliged to behave respectfully toward residents of surrounding properties and other persons throughout the stay, and refrain from unreasonable disturbance, particularly by noise, music, shouting, vibration, light, smoke, odor, or waste.
2. Between 10:00 PM and 6:00 AM, they are obliged to observe night quiet hours and refrain from any conduct capable of disturbing the surroundings, including loud music, singing, shouting, or loud conversation in outdoor areas. The obligation not to disturb the surroundings also applies outside night quiet hours.
3. Celebrations, private events, and the use of live or recorded music are permissible only in a manner and intensity that do not lead to unreasonable disturbance of the surroundings and align with the agreed purpose of the stay.
4. The Client, Guests, and Other Persons are obliged to immediately obey reasonable requests of the Provider or Manager to reduce noise, cease disturbing behavior, or rectify non-compliant conditions.
5. The Client, Guests, and Other Persons are obliged to comply with legal regulations and any generally binding ordinances of the Municipality of Josefův Důl in effect during the stay. They must not engage in conduct contrary to public order or good morals, conduct threatening persons or property, or pollute the immediate surroundings of the Accommodation Facility.

2.6 Safety and Fire Prevention

1. Smoking, the use of electronic cigarettes, or similar devices is strictly prohibited inside the Accommodation Facility.
2. Without the prior express consent of the Provider, making or maintaining an open fire, lighting candles, or using portable stoves, grills, or other open flame sources is prohibited. Fireplace stoves and candles located in the Accommodation Facility are purely decorative and their use is prohibited.
3. The use of pyrotechnics, explosives, or other hazardous substances is not permitted in the Accommodation Facility or on adjoining grounds, with the exception of substances commonly used in households when used appropriately.
4. Personal electrical appliances posing an increased fire or safety risk, in particular portable heaters and cooking stoves, may only be used with the prior consent of the Provider. This restriction does not apply to standard personal electronics and appliances for personal hygiene or medical needs.
5. When leaving the Accommodation Facility, the Client and Guests are obliged to take reasonable measures to secure it, in particular closing windows and doors, turning off unnecessary appliances, and ensuring safe operation around heating units.

2.7 Children

1. Children must be supervised in and around the Accommodation Facility by a responsible adult to an extent appropriate to their age and circumstances. The Provider does not provide child supervision.
2. The supervising person is obliged to ensure the safety of the child and prevent the child from damaging the Accommodation Facility, its equipment, or the property of third parties.

2.8 Pets

1. Pets are allowed only with the prior consent of the Provider. 27. For a pet stay, the Client is obliged to pay a fee of CZK 300 per pet for each started day of stay, unless explicitly agreed otherwise.
2. The Client shall ensure that the pet is under appropriate supervision, does not damage or excessively soil the Accommodation Facility or its surroundings, and does not threaten or unreasonably disturb other persons. Any soiling caused by a pet must be cleaned up immediately.
3. The pet fee does not cover compensation for damage or extraordinary cleaning costs caused by the pet.

2.9 Parking

1. Guest vehicle parking is permitted only in spaces designated by the Provider. Parking spaces do not constitute a guarded parking lot or a facility intended for vehicle storage/custody.
2. The Provider’s liability for vehicles, their accessories, and items left inside vehicles is governed by relevant legal regulations.

Art. 3 CLIENT’S LIABILITY FOR DAMAGE AND COSTS

1. The Client is liable to the Provider to the extent established by legal regulations and these GTC for damage caused by a breach of the Contract or GTC by the Client, Guests, or Other Persons permitted entry by the Client or Guest.

2. The Client is obliged to compensate in particular for damage to the Accommodation Facility, its equipment, technical installations, outdoor spaces, grounds, and greenery, as well as reasonably incurred costs for repair, replacement, expert intervention, or restoration to a proper condition.

3. If the state of the Accommodation Facility after the stay requires cleaning, disinfection, waste removal, or other tasks substantially exceeding standard final cleaning, the Client is obliged to reimburse the Provider for reasonably incurred costs for such extraordinary cleaning.

4. If the Provider incurs additional verifiable and reasonable costs directly connected with unlawful conduct or breach of obligations by the Client, Guests, or Other Persons, the Client is obliged to reimburse them. This includes costs arising from necessary interventions by authorities/emergency services or legitimate claims of third parties caused by the breach.

5. Public liability and statutory penalties fall upon the person to whom legal regulations attribute them. This does not affect the Provider’s right to claim compensation from the Client for financial loss resulting from a breach of contractual or statutory obligations where permitted by law.

6. The security deposit paid does not constitute a limitation of the Client’s liability. If the Provider’s legitimate claim exceeds the security deposit amount, the Client is obliged to pay the difference.

7. The Client is not liable for standard wear and tear of the Accommodation Facility and its equipment resulting from proper and normal use during the agreed stay.

Art. 4 BREACH OF OBLIGATIONS AND EARLY TERMINATION OF STAY

1. If the Client, Guest, or Other Person breaches the Contract, GTC, or legal regulations, the Client is obliged, upon request by the Provider or Manager, to ensure the immediate cessation of non-compliant conduct and rectify its consequences as appropriate.

2. If the Client fails to ensure remedy after being requested to do so, or if breaches occur repeatedly, the Provider is entitled to terminate the Contract prematurely and require the Client, Guests, and Other Persons to vacate the Accommodation Facility without undue delay.

3. The Provider may terminate the Contract prematurely without prior request in the case of a particularly serious breach or if, given the nature of the conduct, the Provider cannot reasonably be expected to continue providing accommodation.

4. Serious breaches include intentional damage to property; actions threatening life, health, or property; severe or repeated disruption of night quiet hours or public order; violent or threatening behavior; illegal activity; dangerous handling of fire, pyrotechnics, or hazardous substances; unauthorized exceeding of agreed Guest limits or transferring the property to third parties; unauthorized events; or severe/repeated failure to comply with reasonable instructions of the Provider or Manager.

5. Early termination of the Contract does not affect the Provider’s rights to compensation for damages and costs incurred. The Client is not entitled to a refund for the unused portion of the stay if the Contract was terminated early due to a serious or repeated breach of obligations, to the extent permitted by law.

6. If the Client, Guest, or Other Person refuses to vacate the Accommodation Facility after lawful termination or continues conduct threatening persons, property, or public order, the Provider or Manager is entitled to contact relevant authorities or emergency services.

Art. 5 PRICE AND PAYMENT TERMS

5.1 Price and Payment

1. For a specific Contract, the price stated in the Order confirmation or otherwise individually agreed between the Provider and the Client is decisive.

2. Unless agreed otherwise, the price includes full use of the Accommodation Facility, Wi-Fi connection, standard consumption of utilities and services, bed linens, towels, standard final cleaning, and parking in designated areas. It does not include local accommodation tax, pet fees, extraordinary cleaning, damage compensation, or third-party contractor services.

3. Unless agreed otherwise, the Client is obliged to pay a deposit of 50% of the total agreed price within 7 days of concluding the Contract. The payment date is deemed to be the date the amount is credited to the Provider’s bank account.

4. The remaining balance will be billed after the stay ends and is payable within 7 days from the issuance of the relevant invoice/document, unless agreed otherwise.

5. If the Contract is concluded less than 8 days before the stay start date, the full price is payable within 2 days of concluding the Contract, but no later than prior to taking over the Accommodation Facility.

6. If the Client fails to pay the due amount properly and on time, the Provider is entitled to withdraw from the Contract after prior notice; this does not affect any right to cancellation fees under Art. 6.

5.2 Security Deposit

1. The Client is obliged to pay a refundable security deposit of CZK 4,000 no later than upon taking over the Accommodation Facility, unless agreed otherwise in writing.
2. The security deposit serves to secure due claims of the Provider arising in connection with the Contract, particularly damage compensation, extraordinary cleaning, and lump-sum fees for lost/unreturned keys.
3. If there is no ground to apply the deposit, it will be refunded to the Client via bank transfer/cash no later than 10 business days after the stay ends. If the Provider offsets a due claim against the security deposit, the Provider shall notify the Client of the reason and amount.

5.3 Accommodation Tax and Booking Platforms

1. The local accommodation tax is not included in the accommodation price and is payable separately where required by law and local municipal ordinances of Josefův Důl. The Client shall provide necessary data to fulfill reporting obligations. 11. If the stay is booked via a booking platform, payment methods, due dates, security deposits, or cancellation terms may be governed by specific platform terms disclosed to the Client before Contract conclusion. Otherwise, these GTC apply.

Art. 6 CANCELLATION OF STAY AND CANCELLATION TERMS 6.1 Cancellation by Client

1. The Client may cancel the Contract prior to stay start by written notice delivered to the Provider, particularly by email. The moment of delivery determines the cancellation fee.

2. Upon cancellation of the entire stay, the cancellation fee is as follows: a) 60 or more days before agreed arrival date: no cancellation fee; b) 59 to 30 days before agreed arrival date: 50% of the total agreed accommodation price; c) 29 or fewer days before agreed arrival date: 100% of the total agreed accommodation price.

3. Amounts already paid toward the stay price may be set off by the Provider against due cancellation fees. Any overpayment will be refunded; any remaining balance must be settled by the Client.

6.2 No-Show and Early Departure

1. If neither the Client nor any Guests arrive on the first day of stay without prior alternative agreement, this is treated as a cancellation on the start day; the Client has no right to a refund of paid amounts.
2. If the Client or Guests end the stay early due to reasons on their side, no right to a refund for the unused portion arises, unless agreed otherwise. This does not apply if early termination is caused by circumstances for which the Provider is legally responsible.

6.3 Changes to Dates, Length of Stay, or Guest Count

1. The Accommodation Facility is rented as a whole. Reducing Guest numbers after Contract conclusion does not entitle the Client to a price reduction.
2. Changes to stay dates or duration require the Provider’s consent and may be subject to updated pricing or terms.
3. Increasing Guest numbers requires prior consent from the Provider and must not exceed maximum capacity.
4. Shortening a stay prior to arrival is treated as partial cancellation; cancellation terms under Par. 2 apply proportionally to the canceled portion.

6.4 Cancellation by Provider and Consumer Protection

1. If the Provider cannot provide accommodation due to reasons for which it is responsible and no alternative agreement is reached, paid amounts for unprovided accommodation will be refunded.
2. This does not affect the Provider’s right to terminate under Art. 4 due to breaches by the Client or Guests.
3. If the Client is a consumer and the Contract was concluded remotely, they do not have the right to withdraw without giving a reason within a 14-day period if accommodation is provided for a specific date or period, pursuant to § 1837 of the Czech Civil Code.
4. If booked via a platform with differing pre-disclosed cancellation terms, those platform terms apply.

Art. 7 LIABILITY OF THE PROVIDER

1. The Provider is liable to the Client and Guests to the extent specified by the Contract and law. Liability cannot be excluded where prohibited by legal regulations.

2. The Provider is not liable for harm resulting from breaches of Contract, GTC, law, or instructions by the Client or Guests, nor for third-party actions outside the Provider’s legal responsibility.

3. The Provider is not liable for interruptions of services caused by circumstances beyond reasonable control (e.g., utility or internet outages) not caused by the Provider, but will take reasonable steps to mitigate consequences.

4. Liability for brought-in or deposited items is governed by the Czech Civil Code. Guests must secure valuables appropriately.

5. Parking spaces are unmonitored; vehicle liability is governed by general legal regulations.

6. The Provider is not liable for third-party external services arranged directly by the Client.

7. The Provider is not liable for unlawful conduct of Clients or Guests, without prejudice to non-excludable statutory liabilities.

Art. 8 CLAIMS AND DEFECTIVE PERFORMANCE

1. The Provider shall provide accommodation and agreed services to the standard specified in the Contract and hand over the facility in usable condition.

2. If defects are discovered during the stay, the Client must notify the Provider or Manager without delay and allow assessment and rectification.

3. Remediable defects will be addressed within a reasonable timeframe based on technical feasibility.

4. Claims can be submitted via the contact email provided. Clients must include stay details, defect descriptions, and requested remedies.

5. Consumer claims will be confirmed and processed in accordance with statutory time limits.

6. Statutory rules apply to defective performance rights. External contractor services are excluded from this article.

Art. 9 OUT-OF-COURT CONSUMER DISPUTE RESOLUTION

1. Consumer clients may submit claims to out-of-court dispute resolution if direct agreement fails.

2. Competent body: Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: adr@coi.gov.cz, web: https://coi.gov.cz/informace-o-adr/.

3. Disputes are governed by Act No. 634/1992 Coll., on Consumer Protection, as amended.

4. Consumers must attempt direct resolution with the Provider before filing.

Art. 10 FINAL PROVISIONS

1. The version of GTC effective at Contract conclusion applies. Subsequent changes do not apply retroactively.

2. The Provider may update GTC for future Contracts.

3. If any provision becomes invalid or unenforceable, remaining provisions remain valid where legally separable.

4. Contract assignment by the Client requires prior written consent from the Provider.

5. Written communication may be conducted via email to designated contact addresses.

6. These GTC enter into force and effect on September 1, 2026.